Returns & Exchanges Policy

Due to the perishable nature of our artisanal marshmallows, we are unable to accept returns on food items; however, if your order arrives damaged or incorrect, we are committed to making it right with a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer care team within 7 days of delivery with your order number and photos of any issues.

• 2.
  Review Process

  Our quality control team will review your claim and respond within 24-48 business hours to approve the request.

• 3.
  Resolution Selection

  Once approved, you can choose between a full refund to your original payment method or a fresh replacement shipment.

• 4.
  Enjoy Your Treats

  We will process your refund or ship your new marshmallows immediately so you can get back to snacking.